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CUSTOMER SATISFACTION SURVEY

HOW DID WE DO?

Fill in or select options from drop-down boxes below.
When you have filled in all the boxes, click the SUBMIT APPLICATION button at the bottom!

NOTE Hit TAB to go to next box or click on each box with mouse.DO NOT HIT ENTER which will send the entire form!!

 

CUSTOMER SATISFACTION SURVEY

Todays Date Month Date Year
Event Date    Month Date Year
Banquet Room You Rented
Brides Name
Grooms Name               
Daytime Phone Number
Email

WALKING TOURS
Was the walking tour information for you?          
Was the tour guide friendly and helpful?
Did you receive enough attention?

WEBSITE
Did you visit our website for information?
Did you print any contracts from the website?
Was the website user friendly?
 
PLANNING MEETINGS
Name of Wellers Planner

Was your planner friendly and helpful?

Were phone calls answered promptly?
Was the online worksheet helpful?
Was Wellers Wedding Planner helpful ?
Did all of your questions or concerns get addressed?
Was your contract easily understood?
Rate Wellers planning services "10"=Excellent

ROOM SET UP
Was the room neat and clean?
Tables and chairs arranged to meet your diagram?
All requested rental items were available?
Bathrooms clean and well stocked

 

OUTDOOR CEREMONY SITES

Grounds neat and well groomed?

Ceremony chairs setup on time?
Ceremony chairs setup correctly?

Were ceremony chairs or benches clean?

Rate your ceremony set up with "10"=Excellent

HOSPITALITY HOUSE....KEEPING ROOM
Was the house neat and clean?
Was the temperature comfortable?
Was the yard neat and clean?
Was the refrigerator stocked with pop?      
Were coffee and tea available?
Was an ironing board and iron available?            
Was it useful to rent the Keeping Room?
Did your photograher take pictures there?


Thanks for your time to let us know how we did!

Wendy Weller


Email Us: wellers2@aol.com

FOOD QUANTITY AND QUALITY
What is your overall rating of food "10"=Excellent
Were the quantities sufficient?
Rate food presentation "10"=Excellent
Was dinner  served on time?

SERVICE OF YOUR EVENT
Were servers friendly and helpful?
Was coffee and tea served at tables?
Were dishes cleared quietly and timely?
Was the buffet line replenished before the pans ran out?
What is your overall rating for service "10"=Excellent

MANAGEMENT OF YOUR EVENT
Was a crewleader/manager available when needed?
Were made to feel welcome?
Did you feel like you were in good hands throughout your event?
What is your overall rating of the crewleader?
What was name of your crewleader?

BARTENDER SERVICES
What was the name of your bartender(s)
Did your bar open on time?
Were the bartenders courteous and friendly?
Did your receive fast and efficient service?
Did bartenders ever leave the bar unattended?
Did you allow bartenders to put out a tip jar?
Were the services you requested provided?
From 1-10 Rate bartending service with "10" = excellent

VALET SERVICE
If Valet was schedule were they fast & efficient?

If Valet was scheduled were they courteous?

Rate Valet Services with 10 being excellent

What was your favorite thing about your event?
What was your least favorite thing about your event?

Were there any employees who gave you outstanding service?

Follow Up Call Requested

 

 

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